Help center
Frequently asked questions.
Everything you need to know about our products, shipping and the 30-day home trial. Can't find your answer? We're one message away.
Orders & Shipping
What are your shipping times?
Orders are processed within 1 to 2 business days and delivered with tracking. Typical delivery takes 7 to 12 business days depending on your location, and shipping is free on orders over $60.
How can I track my order?
As soon as your order ships you'll receive an email with your tracking number and a link to follow the delivery every step of the way.
Do you ship worldwide?
Yes, we deliver worldwide with tracked shipping. Delivery times can vary slightly by country, and any customs fees are the responsibility of the customer.
Returns & 30-Day Home Trial
How does the 30-day home trial work?
Try any product at home for up to 30 days from delivery. If it's not for you, contact us with your order number and we'll arrange a return or exchange, simple as that.
How do I request a return or exchange?
Send us a message through the contact page with your order number and what you'd like to do. We reply within 24 hours with the next steps.
When will I receive my refund?
Once your return is confirmed, refunds are issued to your original payment method within 5 to 10 business days.
Products & Use
Are your products durable for daily use?
Yes. Every product in our catalogue is selected and tested for regular home use, with proven build quality and strong customer track records.
How do I know which product is right for me?
Each collection is organised by goal: recovery, sleep, skin, posture, fitness or home comfort. Every product page explains who it's for, and our support team is happy to recommend the right fit.
Do the electric devices work in my country?
Our devices are USB rechargeable or come with plugs suitable for your region based on your shipping address. If anything arrives that doesn't fit, contact us and we'll make it right.
Still have a question? We answer within 24 hours.
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